Return Policy

Thank you for choosing to shop on Artista Artigiano

We are here to ensure you have a satisfying and hassle-free shopping experience.

1. Return Period

We accept returns within 14 days of the order delivery date. After 14 days, unfortunately we cannot offer any refunds or exchanges.

2. Return Conditions

Items must be returned in the same condition they were received, including the original packaging.
Items must be unused or damaged.
Each returned item must be accompanied by the original receipt or proof of purchase.

3. Return Procedures

To return an item, please contact us at info@artigianato-artigiano.com within the 14 day returns period. We will provide you with detailed instructions on how to proceed with the return.

4. Return Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective item.

5. Refund

Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be made using the same original payment method used for the purchase, unless otherwise agreed with the customer.

6. Items not eligible for returns

Some items may not be eligible for return for hygiene, safety or other reasons.

7. Contact Customer Service

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service. We will be happy to assist you in any way we can.

Contact us via WhatsApp or by sending an email to info@attiva-artigiano.com